Blue Ridge Energy
  • 05-Sep-2019 (EST)
  • Propane Fuels Caldwell/Catawba/Burke District
  • Lenoir, NC, USA
  • Full Time

The Service and Delivery Specialist position provides exceptional customer service to internal and external customers. This position performs activities that promote the sale of all fuel products and appliances in addition to providing professional service, installation, and delivery of fuels. This position is responsible for helping Propane and Fuels achieve its goals and objectives.

DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  1. Provides customers with outstanding personal touch customer service.
  2. Performs installations of product tanks and equipment or other service requests as needed.
  3. Performs billing procedures in accordance with established policies and procedures using company's existing software and technology.
  4. Must follow company credit policy and procedures. May be required to lock a tank or pick up a tank for non-payment. Performs account collection activities for past due balances as needed.
  5. Performs preventative maintenance (i.e. checks oil and other fluid levels on a routine basis) on service vehicles.
  6. Performs pre-trip and post-trip inspections of the service vehicles in accordance with established company, state, and national guidelines, policies, regulations, and laws.
  7. Performs verifications on the accuracy of customer information (i.e. tank size, product type, serial number, etc.)
  8. Responds to service calls or out-of-product calls on a 24-7 basis and performs on-call duties as routinely assigned.
  9. Performs safety checks on company and customer equipment through visual examination before dispensing fuel products.
  10. Develops additional new business to fill in routes and works diligently to retain the company's customers.
  11. Acts as a customer advocate by passing along customer suggestions to his/her supervisor/management for consideration.
  12. Performs residential and commercial deliveries of propane and any other fuels or products provided by company.
  13. Keeps service vehicle stocked with needed equipment, tools, and supplies to perform job task.
  14. May purchase items within the purchasing policy of company.
  15. Participates in safety meetings, safety training, and all safety activities as required by company. Abides by all safety requirements and policies set forth by company and/or any government agency (city, county, or state) with oversight authority.
  16. Other duties as may be assigned to him/her by the supervisor. Duties to include, but are not limited to, all current and future business endeavors of company.


QUALIFICATIONS

Education: High school diploma or equivalent required in order to have a level of reasoning necessary to perform the record keeping and situation analysis required of the position. Must successfully complete Certified Employee Training Program classes and any other classes or training deemed necessary by company.

Job Knowledge and Skills: Experience in residential and commercial propane installation, service, and fuel delivery is preferred. Must be able to keep accurate written records and write legibly. Must be capable of using computers and related technology. Must be able to orally communicate with customers on a one-on-one basis. Should be familiar with the market area geography where he/she is working. Must be customer-focused, personable, and energetic. 

Motorized Vehicle Operation: Must successfully complete defensive driving and other required driver safety courses. Forklift truck operator certification preferred. Experience in the use of Knuckle boom and Crane operations preferred.

Normal Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Hours may vary due to workload, deadline, training, emergencies, etc. Flexible hours may be required. Must be available for 24/7 on-call delivery.

Driver's License Requirement: Operates company vehicle as job requirement. A current, valid NC Class B commercial driver's license (CDL) is required with Hazmat, air brake, tank endorsements. Must have safe driving record (seven years). Must pass, on a continuing basis, all required drug screens/tests. Must have current D.O.T. physical exam (continuously).

Overtime Status: This position is subject to the overtime requirements of the Fair Labor Standards Act, as amended.

Non-Discrimination: This position shall be filled on the basis of qualifications and ability to perform essential job functions, and without regard to race, religion, color, sex, age, national origin, or disability.

EEO Classification: Operatives (3-4-7-8-9)

Physical Activity Requirements (Type): A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q.

Physical Demands Requirements (Degree): E

Visual Acuity Requirements: C

Working Condition Requirements: C, D, H, I, J, E

Residency Requirements: Must live in the service area of work center where employed, or within a 30-minute drive of the work center office.

On-call Requirement: Performance of on-call duty and timely response to any service or delivery need, both routine and major, is required.

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Blue Ridge Energy
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